This service is for you if…
HR Director / CHRO
You have eNPS and turnover data but lack a shared, visual big-picture view of the journeys your people actually live.
Operations Director
Your teams complain about friction, but you cannot see exactly where the internal journey breaks down.
CEO / MD
You want to align HR, managers and leadership around a shared vision of the employee experience.
The deliverables of your journey mapping.
Concrete, shareable materials designed to align HR, managers and leadership, and get you into action the moment the engagement ends.
Visual employee journey map
Every stage of the employee journey visualised — recruitment, onboarding, development, offboarding — with emotions and moments of truth.
HR moments of truth identified
The moments that make or break employee engagement, prioritised by impact on retention and performance.
Qualitative analysis and HR data
Employee and manager interviews cross-referenced with turnover, absenteeism and eNPS/quality-of-work-life data for a complete reading.
Prioritised recommendations
Quick wins and strategic actions ranked by effort and impact on engagement.
How journey mapping works with Onivio.
1Precise scoping
Together we define the scope: which journeys (recruitment, onboarding, development, mobility, offboarding), which employee profiles and which HR objectives. This step keeps the mapping focused on your real challenges.
2Detailed analysis
We combine the qualitative and HR data: employee and manager interviews by video, verbatims, eNPS/quality-of-work-life, and turnover and absenteeism data. The aim: to move from internal assumptions to a faithful reading of lived reality.
3Visual mapping
We produce a clear, shareable map: every stage, emotion and interaction, with moments of truth and pain points highlighted. A document all your HR and manager teams can make their own.
4Prioritisation & readout
We facilitate a co-build workshop with your teams to prioritise actions and shape a roadmap. You leave with sequenced HR workstreams, not just a document.
The upper range applies to multi-journey or multi-entity mapping. Precise quote after scoping.
Frequently asked questions.
What is an employee journey map?
It is the visual representation of every stage, emotion and interaction an employee experiences throughout their relationship with the company — from recruitment to offboarding. It surfaces moments of truth, pain points and levers of engagement.
Why map the employee journey?
Because it gives you a shared, big-picture view of what your people actually live, where isolated data (eNPS, turnover, absenteeism) cannot tell you where or why engagement deteriorates. It aligns HR, managers and leadership, surfaces the priority pain points and directs investment.
What is the difference between the EX Audit and the Employee Journey Map?
The EX Audit includes a summary journey map as a diagnostic tool. The Employee Journey Map goes further: a complete map, co-built with your HR and manager teams, with a readout workshop and a detailed roadmap.
Which journeys can be mapped?
Recruitment, onboarding, development and upskilling, internal mobility, and offboarding. We prioritise with you the most impactful journeys given your context (turnover, disengagement, transformation).
How does journey mapping work with Onivio?
In four steps: precise scoping (scope, priority journeys, HR objectives), detailed analysis (employee and manager interviews by video, HR data), visual mapping (shareable map, moments of truth, pain points), then prioritisation and a readout workshop. Total duration: 3 to 6 weeks.
How long does an employee journey mapping take?
Between 3 and 6 weeks depending on the number of journeys and segments to map. That timeline includes scoping, interviews, analysis, producing the map and the readout workshop.
What deliverables will I receive?
A visual, shareable employee journey map, the HR moments of truth prioritised by impact, a cross-referenced analysis of interviews and HR data, prioritised recommendations by effort and impact, and a half-day readout workshop to co-build the roadmap.
How much does an employee journey mapping cost?
From €9,000 excl. VAT. The upper range applies to multi-journey or multi-entity mapping. A precise quote is drawn up after an initial scoping conversation.
Do I need to have run an EX Audit before a mapping?
Not necessarily. But the EX Audit helps identify the most critical journeys and prioritise the mapping on what matters most. The Diagnostic offer combines the two in a structured programme.
Do you work remotely or on site?
Onivio is remote-first: interviews and workshops take place by video. If you would like an on-site readout workshop at your premises, that is possible on request.
Where to go next.
The diagnosis that identifies the most critical journeys before mapping them.
ExploreThe EVP to build once you have seen the real journey — what you commit to deliver.
ExploreWhy customer experience also depends on employee experience — and how to align both.
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