Aligning customer and employee experience
Understand why EX and CX are inseparable and how to align them in practice.
Leadership, HR, Managers
1 day
Who it's for
This service is for you if…
Customer-facing & frontline teams
Grasp the CX fundamentals and adopt the right instincts with customers, day to day.
CX managers & project leads
Master the methods (journey mapping, measurement, design thinking) to steer CX initiatives.
Leadership & the board
Embed customer experience in strategy and align teams around a shared vision.
Our approach
How we build your programme.
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1Learning scoping
We get to grips with your specific CX challenges, your teams, their level and your concrete objectives. No off-the-shelf programme: we start from your reality.
2Bespoke programme
We select and adapt the relevant modules, then sequence them around your constraints: time available, format, number of participants.
3Training & workshops
Interactive sessions blending theory, practical cases and role-play on your real journeys. You learn by working on your own subjects.
4Follow-up & application
A summary of what was learned, materials handed to the teams, and optional follow-up to embed the new practices for the long term.
The catalogue
The modules at your disposal.
Combinable and adaptable to suit your programme.
Modules Strategic
Modules Methodological
Modules Operational
Formats
Remote or in person, your choice.
Remote (remote-first)
Interactive video sessions, collaborative tools included.
In person on request
On site at your premises or a location of your choice.
Multi-session
A programme spread over several weeks for lasting impact.
Find out more
Frequently asked questions.
Who are the CX courses for?
Three audiences: customer-facing and frontline teams (fundamentals and the right instincts), CX managers and project leads (methods: journey mapping, measurement, design thinking), and leadership/the board (embedding customer experience in strategy).
How are your courses run?
Every programme is co-designed: learning scoping, a bespoke programme built from the modules, interactive sessions (theory, practical cases, role-play on your real journeys), then follow-up and application. The modules are adaptable building blocks, not closed boxes.
How long does a course last?
From half a day to a complete programme spread over several weeks. Each module typically runs for a day, but the total duration depends on the programme built with you.
What formats are available?
Remote (remote-first) with interactive video sessions and collaborative tools, in person on request at your premises, or multi-session spread over time for lasting impact.
Can the courses be tailored?
Yes — that is the whole point. Onivio is not a conventional training provider: every programme is built around your real challenges, your journeys and your teams’ level — no generic modules delivered out of context.
Can training be folded into a consulting engagement?
Yes. Training is often folded into a broader engagement (audit, mapping, customer promise) to anchor the learning in a concrete project and upskill the teams along the way.
How much do the CX courses cost?
From €3,000 excl. VAT. The quote depends on the programme built, its total duration and the number of participants. Training can also be folded into a broader consulting engagement.
How is this different from a conventional training provider?
Onivio is a consulting firm that also trains teams. The courses draw on real CX consulting practice and on your concrete journeys, rather than a standardised catalogue disconnected from your context.
Which sectors can benefit from CX training?
Any sector where the customer relationship matters: banking, insurance, healthcare, retail, B2B SaaS, services. The content adapts to your context — B2B, B2C or B2B2C — in France and internationally.