Marketing & CX leaders
You own the customer promise, and you want to actually keep it.
- NPS, satisfaction and retention have plateaued
- Omnichannel journeys lack consistency
- Frontline teams struggle to embody the promise
CX × EX Consulting
Transform your customer
and employee experiences.
Onivio helps organisations design journeys that are smooth and memorable — for customers and employees alike. A human-centred approach, powered by data, driven by results.
Based in France International engagements GDPR confidentiality FR & EN
Who we work with
We work with the people who own the experience every day.
Our engagements speak to three types of decision-makers. Three different entry points, one shared conviction: experience is a performance lever.
Our services
Two sides of the same conviction: experience is a performance lever.
We support organisations on both customer experience (CX) and employee experience (EX), convinced that the two dimensions feed one another.
About · The founder
Hands-on expertise, never anonymous.
Consulting is, above all, a relationship. Onivio was founded by Jason Wood — five years designing and steering CX and EX programmes across banking, healthcare and retail, in France and internationally.
Every engagement is led personally, with no subcontracting, from diagnosis to delivery. No generic slide deck : a precise read of your context, actionable deliverables, and the demand for a measurable result.
CX strategyEX & engagementJourney mappingService designBanking · Healthcare · Retail
5 years
of CX / EX experience
20+
engagements delivered across 4 sectors
+23 %
average engagement uplift after an EX audit
Field experience
Engagements delivered before Onivio was founded.
At Deloitte and Pluxee.
Fintech · HR servicesPluxee (Sodexo)
End-to-end CX steering
Complete redesign of the customer journey across 3 segments (B2B, B2C, B2M): journey mapping, front- and back-office process optimisation, formalising the customer promise and setting up CX steering indicators.
CXCustomer journeyProcessCustomer promise
Consulting · HR transformationBelgian blue-chip (BEL20)
HR & EX transformation
HR process and employee experience optimisation within a listed Belgian group: leading transformation projects, designing and facilitating workshops, training manager and HR teams.
EXHRChange managementTraining
Retail · DistributionMajor group (confidential)
CX & EX redesign
Simultaneous redesign of the customer and employee journeys: operational process optimisation, redesign of customer notifications, reducing employee friction points and improving omnichannel consistency.
CXEXRetailFrictionProcess
Insights