Not sure where to start?
If you don't yet know exactly what you need, our packaged offers Diagnostic, Transformation and Training & Coaching are made for you.
Customer Experience
CXService · DescriptionDuration · Indicative price
CX Audit
Full diagnostic of customer friction points and opportunitiesFrom €12,0004–6 weeks
Customer Journey Map
Visual, co-built mapping of your key customer journeysFrom €9,0003–6 weeks
Customer Promise
Formalising and deploying your customer commitmentFrom €8,0004–8 weeks
CX Governance
Ongoing monitoring of your indicators and monthly CX governanceFrom €3,500/moMonthly
CX Process Optimisation
Business analysis and improvement of your customer-facing processesFrom €8,0004–10 weeks
CX Training
Bespoke programmes to build a customer-centric cultureFrom €3,000Bespoke
Employee Experience
EXService · DescriptionDuration · Indicative price
EX Audit
Full diagnostic of engagement and employee moments of truthFrom €12,0004–6 weeks
Employee Journey Map
Visual mapping of the employee journey, from hiring to offboardingFrom €9,0003–6 weeks
Employer Promise
Defining and deploying an EVP rooted in realityFrom €8,0004–8 weeks
EX Governance
Ongoing monitoring of your HR indicators and monthly EX governanceFrom €3,500/moMonthly
EX Process Optimisation
Business analysis and improvement of your HR and managerial processesFrom €8,0004–10 weeks
EX Training
Bespoke programmes to build employee engagementFrom €3,000Bespoke
All prices are indicative, excluding VAT and travel expenses. Exact quote provided after a first 30-minute scoping call.