What you will discover
- 1Pressure has eased at the door, not inside: 54% of recruitment plans are considered difficult in 2026 against more than 70% in 2023, while turnover rose from 19.9% (2018) to 25.6% (2023).
- 2Care homes leak faster than the wider economy: 25.6% turnover against 21% in the private sector, with 11.4% absenteeism and 58.7% of homes using agency staff.
- 3You can fill your posts and lose your people at the same time: public care homes report a 2.6% vacancy rate — and the highest turnover of all, at 27.4%.
- 4The load falls on those who stay: among homes under recruitment pressure, 74% report a rise in workload and 42% increased use of agency staff. The loop feeds itself.
- 5Since the decree of 8 August 2026, supervision, absenteeism and turnover are published home by home: the internal leak becomes readable by families.
The full study develops each point with sourced data, sector analysis and actionable levers.
Available in French
This study is currently published in French only. An English edition is on its way — subscribe below and you will receive it as soon as it is out.
Contents
On the programme.
01
The thesis
What the sector knows how to fix is not what is emptying it: neither the candidate shortage nor vocation looks at what homes do with the carers they have already hired.
02
Sources & method
CNSA, DREES (EHPA 2023, TraCov2), OPCO Santé, France Travail, the French Senate, JAMA Network Open, European Observatory / WHO — dated, attributed, with scopes kept separate.
03
Movement 1 · The pressure
321,000 recruitment plans, 500,000 posts to fill by 2030 — but entry pressure easing while the internal leak grows. The role of budget deficits.
04
The signals
Five signals all pointing downstream: turnover versus vacancy, transferred workload, agency staffing become routine, missing recognition, and physical wear returning as absence.
05
The figures that count — and those that are missing
Entry pressure and internal leakage quantified, then the gap: no national carer eNPS, no standardised cost of a departure.
06
Movement 2 · The journey
From career orientation to replacement: where the carer journey tears, from dropping out during training to joining a team already under strain.
07
The four leaks
Our analysis: recruiting to offset turnover, vocation as an alibi for conditions, transferred workload as invisible debt, and agency staffing sustaining the problem.
08
Movement 3 · The levers
Steer retention rather than recruitment alone, name the conditions, treat workload as a debt, and make onboarding a genuine passage.
Full content available after signing up below.
Access to the full study
Download the full study
19 pages · Dated and attributed sources · Onivio analysis · Actionable levers
Already subscribed to the newsletter? You received this study straight to your inbox.

On the same topic.
STUDY · CX
The leak comes after the sale — Retail & customer experience
The CX counterpart to this study: why retail loses customers where no dashboard is looking.
PDF · 20 pages
View the study
ARTICLE EX
Employee experience: why does EX matter so much?
Definition, levers, measurement and the link to performance. The winning bet for your people and your business.
7 min read
Read the article
SERVICE
EX Audit
Measure engagement, satisfaction and weak signals — then turn the diagnosis into an action plan.
From €12,000
Discover the offer